Victory over #Instant #Netflix in #Santa #Fe

I waited an hour, went back to the desk, saw that all lights were green, went to the TV set and Blu-Ray, turned both on.  Scrolled to NetFlix and, after a little fiddling around (entering the number for the modem), was able to see my Instant NetFlix account.

      Victory was mine!  For the first time in three years, we were able to watch Instant NetFlix in Santa Fe.

      So what did we do that night?  We watched “Gone, Baby, Gone” on a DVD provided by NetFlix.  It was a good, complicated, Ben Affleck-directed thriller about a kidnapped child and lots of lying.   It was almost a good use of Instant Netflix, but at least we were able to see it. 

Back to #Netflix again to fix the #Santa #Fe #email problem

      Later that night, I called #Netflix, got another friendly chap and took about 10 minutes to tell my story, which by now had become epic in length.

      While doing so, I noticed that the green light on the modem was either red or not lit.  The green light on the router was also red, indicating that we were not connected to the Internet.  There were some serious forest fires ablaze not far from us and I theorized that might be causing the Internetus Interruptus. 

      I asked the NetFlix guy: can you help me if I am not connected to the Internet?  No.  Would not being connected to the Internet prevent me from seeing Instant NetFlix?  Yes.

      He politely suggested that I call back later.

      

#Microsoft for Stupid #Mac Buyers in #Santa Fe

     I signed in, found the right app and downloaded it again (or maybe for the first time).  He remained with me until all was downloaded and all the right passwords were inserted. 

     He was even there, speaking encouragingly into my ear, when I turned on the TV set, turned on the Blu-Ray, clicked over to NetFlix and opened it.

    Unfortunately, the symbol for #NetFlix was faint, indicating that we were not connected.  Harry immediately suggested that I contact NetFlix because it was obviously their  problem.   Having gotten me nearly to the Promised Land, Harry said good bye. 

Will #Microsoft fix a #Mac problem in #Santa #Fe?

         I called Microsoft back and gave my reference number to Harry, who had a pleasant habit of, when confronted by a problem, saying, “No sweat, this is good news,” even when it was bad.

         After fiddling with my desk top computer and being unsuccessful, Harry asked if there was another computer in the house.  I said, yes, my wife’s Microsoft lap top.

         Another series of questions followed about both computers and all of them proved that I knew almost nothing about the computers I owned.

         I brought Grace’s laptop to my desk and he began instructing me on how to find and sign in to the Microsoft for Mac site (I do believe its full name is Microsoft for Stupid Mac Buyers Who Refuse to Buy Our Superior System).

No #Instant #Netflix in #Santa #Fe yet

And I did, eventually getting to Microsoft for Mac technical solutions and someone named Josht, who was having a bad day and who quickly began shouting at me when giving me instructions.  He wanted to lead me to downloading an application which would fall in love with my Mac computer and which would do Kama Sutra poses with NetFlix.

    Eventually, meaning after more than an hour, the application was being downloaded and there were indications that it would take eight minutes to complete the job. 

     That was when he began asking me if I was satisfied and if there was anything more that I needed.  After being assured that, once the app was downloaded, getting the router to work would be quite simple, I said thank you, while refraining from suggesting that he either take a break or enroll in an anger management course.

     When the download was completed, I immediately clicked on the “install” screen.  After only seconds of computer magic, I was told that the installation was successful. 

     On another screen a box indicated “Install”.  I clicked on it.

     Only seconds later I got the same message as before: “You cannot use the application ‘Belkin – set up – and monitor install’ with this version of OSX.” 

     So after all that, I was back where I started.

#Belkin blames #Microsoft: still no #Instant #Netflix in #Santa #Fe

     The next day I called #Belkin, got a friendly voice and told him the problem.  Now it is a rule for any technical service that, if at all possible, some other entity should be blamed for the problem you are calling about.  That way the call is passed on to someone else.

        He immediately said that my #OSX system was being rejected because the CD was programming for #Microsoft installations. 

New #Router: Will it bring #Instant #Netflix to #Santa Fe

          Setting up the router was easy.  I plugged it in, took one thick yellow cord with a telephone connection at both ends and ran it from the modem to the router.  Another almost identical cord ran from the modem to my computer.

And Presto!!  The modem’s green light was lit.  Everything seemed perfect. 

          Then I inserted the CD for installing the program which would give my computer the instructions it needed to talk to the router and perhaps, for all I knew, the router – don’t want to leave that out.  At the very end of this process, one of my experts said that this step was unnecessary, meaning that it led to a huge waste of time.  I prefer to think that it was the obvious thing to do – the CD was there and for every other installation an insertion into the computer was required.

          It only took micro-seconds for the computer to tell me that this was not good.  A warning sign said, “You cannot use the application ‘Belkin – set up – and monitor install’ with this version of OSX.”  OSX was the operating system for my computer.  It may also have been some sort of secret designation which only knowledgeable computer experts and those who name perfumes understand.